Making a complaint

The Northern Ireland Commissioner for Children and Young People (NICCY) is committed to providing high quality services to all our stakeholders and especially to children, young people and their parents or carers. We recognise however, that we sometimes get things wrong or make mistakes.

NICCY does not look on complaints as unwanted. They help us to see where our services or procedures might be improved. So please do let us know where you feel we have made a mistake or done something which you found unsatisfactory or unacceptable. Even if you do not think your particular concern amounts to a ‘complaint’ we would still like to know about it. You may help us to deal with something we would otherwise overlook.

• You can view our Complaint Policy and Procedures here. We also have a young person’s version here. 

Please contact the Human Resources Officer for more information.